Conversation IV, Listening From the Heart

Dr. Passavant teaches that deep needs of the human soul, such as being understood and validated, are met through intentional and heartfelt communication. He notes that words only make up 10% of communication, while body language and tone carry the majority of the emotional weight. By becoming quick to listen and slow to speak, individuals can learn to hear what is truly going on in another person's heart, leading to more loving relationships.